Shipping policy

SHIPPING POLICY

This Shipping Policy describes the terms and conditions for the shipment of orders placed on the Trist’Art’s Toys store.

1. Shipping areas

Products are shipped from France.

We offer worldwide shipping to most countries.

However, certain destinations may be excluded due to legal restrictions, customs regulations, logistical limitations, or carrier restrictions.

2. Production and order processing

All Art Toys are made to order.

Production begins after payment has been confirmed.

The production time is generally between 7 and 14 business days, depending on product complexity, order volume, or exceptional circumstances.

Once production is completed, the order is carefully packaged and handed over to the shipping carrier as soon as possible.

In case of significant delays, the customer will be informed as soon as possible.

3. Shipping carriers

Orders are shipped via the following carriers:

  • La Poste / Colissimo
  • Mondial Relay

The carrier used may vary depending on the destination and the shipping method selected at checkout.

4. Estimated delivery times

The delivery times below are in addition to the production time stated in section 2.

All delivery times are estimates only:

  • France: approximately 1 week
  • Europe: approximately 1 week
  • United States / International: approximately 2 weeks

These timeframes may vary depending on the carrier, peak periods, or customs processing.

The seller cannot be held responsible for delays caused by carriers or customs authorities.

5. Shipping costs

Shipping costs are automatically calculated at checkout.

They depend on:

  • weight
  • volume
  • destination country
  • selected carrier

The exact amount is displayed before payment confirmation.

6. Customs and import taxes

For deliveries outside the European Union, customs duties, import taxes, or administrative fees may be charged by the destination country.

These fees are the sole responsibility of the customer.

The seller cannot be held responsible for any additional charges imposed by customs authorities.

7. Delays, loss, or damage

The seller cannot be held responsible for delays, loss, or damage occurring after the parcel has been handed over to the carrier.

In case of any issue, a claim may be filed with the carrier. The seller will assist the customer where possible.

8. Shipping address

The customer is responsible for providing accurate shipping information at checkout.

If an incorrect address results in a return or failed delivery, reshipping costs may be charged to the customer.

9. Contact

For any questions regarding shipping:

Email: tristart.production@gmail.com
Phone: +33 7 82 62 51 82